I’m a Platform Technical Engineering Manager based in Abbotsford, BC, with 8+ years of experience driving excellence in SaaS.
My recent focus has been in FinSecDevOps, Site Reliability Engineering, and Platform Engineering, emphasizing delivering outcomes that drive measurable business value and scaling teams to maximize organizational impact.
I’m seeking challenging opportunities to broaden my expertise, learn from talented peers, and elevate the potential of those around me.
🕸️ Website
Glia, Remote - (2023 - Present)
Leveraging extensive infrastructure and platform engineering expertise, I led initiatives to scale and optimize a SaaS platform supporting 500+ chatbots, architected for future expansion into thousands. With a strategic focus on architectural design, I guided the transition to a robust multi-tenant infrastructure, significantly reducing EC2 operational costs and accelerating feature delivery ahead of schedule. Coordinating closely with the NLU and customer portal teams, we integrated advanced GPT models (AWS Bedrock), enabling rapid chatbot customization while ensuring responsible GenAI adoption.
I led the design and implementation of a secure, compliant platform meeting SOC2 and PCI-DSS standards, streamlining governance processes. I architected a generalized multi-domain model deployed via optimized multi-model Kubernetes pods, significantly enhancing platform versatility across diverse sectors. Additionally, I managed improvements in caching layers, achieving measurable gains in chatbot scalability and responsiveness.
I managed a team to design and implement an internal developer portal, orchestrating ephemeral environments at scale. This initiative substantially streamlined developer workflows, significantly reduced onboarding times, accelerated feature releases, and optimized infrastructure utilization. Additionally, I pioneered infrastructure alignment initiatives across compliance, security, and knowledge repositories, establishing sustainable Terraform-based patterns for platform alignment and governance.